At Journey Cargo, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our returns and refunds policy below.
Return Eligibility
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Damaged or Defective Products
If you receive a damaged or defective item, you must report it within 48 hours of delivery. Please provide clear evidence (such as photos) when contacting us so we can process your request بسرعة.
Return Process
To initiate a return, contact us at:
Include your order details and reason for return. Once your request is approved, we will provide instructions on how to return the item.
Inspection and Approval
After we receive the returned product, it will be inspected within 3–5 business days. If approved, your refund will be processed accordingly.
Refund Timeframe
Refunds are issued within 5–7 business days after approval. Since we operate on Cash on Delivery, refunds will be processed via mutually agreed method (such as bank transfer or mobile wallet).
Non-Returnable Items
Items that are used, damaged by the customer, or not in their original condition are not eligible for return or refund.
Exchange Policy
We offer exchanges for defective or damaged items reported within the specified timeframe. Exchanges are subject to product availability.
Contact Us
For any questions regarding returns or refunds, please contact us at: